Tag Archives: managed dissent

Noreena Hertz: How to use experts — and when not to

We make important decisions every day — and we often rely on experts to help us decide. But, says economist Noreena Hertz, relying too much on experts can be limiting and even dangerous. She calls for us to start democratizing expertise — to listen not only to “surgeons and CEOs, but also to shop staff.”

My take:

When faced with important choices in our private lives, it seems the temptation to “outsource” decisions is high (whether we refer to a doctor, a finance advisor, or Google), and even more so as uncertainty increases. Listening to this talk, I wondered how that
behaviour applies at work, and how we manage outsourced expertise. What do you think?

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